Shipping policy
Effective from: 02.04.2026
1. General
This Shipping Policy applies to orders placed in the online store nordeks.eu, owned by NORDEKS GRUPP OÜ.
Company details:
NORDEKS GRUPP OÜ
Registry code: 17447751
VAT number: EE102959826
Address: Harju County, Tallinn, Kristiine district, Sõjakooli tn 12, 11316, Estonia
E-mail: info@nordeks.eu
Phone: +372 57408097
2. Shipping Destinations
We currently ship within Estonia and to selected international destinations.
Available shipping destinations and delivery options are shown at checkout.
3. Delivery Methods
Orders are delivered using the shipping methods available in the online store at the time of purchase.
Delivery may be carried out by Omniva or another delivery service provider shown during checkout.
4. Delivery Time
The usual delivery time is 1–10 business days.
If a product is out of stock but available for backorder, we will contact the customer separately and provide updated delivery information.
Delivery times may vary depending on the destination, product availability, and the selected delivery method.
5. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination, order size, and selected delivery method.
The final shipping cost is shown to the customer before the order is confirmed.
6. Delays
In exceptional cases, delivery may be delayed due to reasons beyond our control, including delays caused by logistics partners, stock availability, holidays, or other unforeseen circumstances.
If there is a significant delay, we will inform the customer as soon as possible.
7. Incorrect or Damaged Shipments
If the customer receives the wrong product or a product damaged during transport, the customer must contact us as soon as possible at info@nordeks.eu.
When contacting us, please include:
- the order number
- a description of the issue
- photos of the shipment or product, if possible
8. Contact
For questions related to shipping, please contact us at:
NORDEKS GRUPP OÜ
E-mail: info@nordeks.eu
Phone: +372 57408097
Address: Harju County, Tallinn, Kristiine district, Sõjakooli tn 12, 11316, Estonia